Last Updated: 01.01.2024
1. Overview
At Okimotus GP, we aim for your complete satisfaction. This policy outlines how you can request returns, refunds, or exchanges if you are not fully satisfied with your purchase from okimotus.com.
2. Return Period
You have 14 days from the date you receive your items to request a return. To qualify, products must be unused, in their original packaging, and in the same condition you received them.
3. Non-Returnable Items
Certain items may be ineligible for returns: Aluminum extrusion products and extrution systems.
4. Return Process
- Initiate a Return: Email us at info@okimotus.com with your order number and reason for return.
- Authorization: We will respond with a return authorization and instructions on how and where to send your package.
- Shipping Costs: Unless the return is due to an error on our part (e.g., defective or incorrect item), you are responsible for your own return shipping costs.
5. Refunds
- Inspection: Upon receiving your return, we will inspect it to verify eligibility.
- Approval: If approved, we will process a refund to your original payment method.
- Processing Time: Please allow around 10 business days (depending on the bank) for the refund to appear on your payment statement, depending on your bank or payment provider.
6. Damaged or Defective Items
If you receive a damaged or defective product, email us at info@okimotus.com immediately with photos or other proof of damage. We will work with you on a suitable resolution (replacement, repair, or refund).
7. Contact Us
For any questions about returns, refunds, or exchanges, please contact us:
Email: info@okimotus.com
Website: okimotus.com